Frequently Asked Questions
Everything you need to know about shopping at Red Label Outlet.
Are all beauty products sold at Red Label Outlet authentic?
Yes, 100%. We source our beauty and skincare products directly from authorized distributors and reputable brands to ensure that every item you receive is genuine and of the highest quality.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your beauty essentials sooner. You will receive a tracking number as soon as your order leaves our warehouse.
Can I return a cosmetic product if I have opened it?
For hygiene and safety reasons, we can only accept returns on beauty products that are unopened, unused, and in their original sealed packaging. Please contact our support team within 14 days of delivery to initiate a return.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
Currently, Red Label Outlet ships to select international locations. Shipping costs and delivery times vary by country and are calculated at the final stage of your checkout process.
How can I check the expiration date of my products?
Most of our products feature a Period After Opening (PAO) symbol, which looks like a small open jar with a number followed by 'M' (e.g., 12M). This indicates how many months the product is safe to use after it has been opened.